I wanted to share this with with in hopes that it can be shared with your higher ups as you definitely deserve positive recognition. I would like to take a moment to recognize Dalton who has been an incredible joy to be in communication with. I was first contacted by Dalton after visiting the Livermore HD website and submitted an inquiry on the new 1200 Sportster. In my inquiry I mentioned that I currently have a Harley and was looking to trade it in. Although I was not able to visit the dealership in person due to the pandemic, distance and personal matters, Dalton was amazing at consistently reaching out in a way that was not overwhelming. Although I did not always respond back to Dalton it was clear that he first goal was to make sure I felt supported and had all the information necessary to make my decision. I decided to keep my bike, but I still wanted to take time out of my day to write this email to make sure Dalton is recognized for his awesome work and commitment to excellent customer service.
“Overview A brand specific dealership of hardly Davidson motorcycles , clothing and accessories Location Easy to get to off a access road , lots of parking and even shaded picnic tables for riders to have lunch and socialize ; a nice touch very much what is called a destination dealer Store Beautiful. Many motorcycles and themed in the orange and black H-D colors multi level building everything seems to be on first floors. Everything is displayed well and very clean. Appreciate that in the Covid days. Dun too if you buy a bike they beep all these horns flash lights etc. made me laugh. Shopping I was able to browse without the car dealer experience. I know what I was looking for and when I was ready I asked for assistance. The sales person was a nice m guy attentive and able to answer most questions. If he didn't know he found out. I can't stand BS. It's okay not to know just don't BS me and find out. The finance man was quick and efficient. He knew what he was doing and explained it well. A bit off haggling but to be expected of course. Clothing, gear and accessories I bought a helmet and some T shirts. No one to help me fit helmet. That should be improved. I have ridden a long time so I knew how to fit myself. The woman that helped me was polite and helpful and explained but about the shop Final impressions A good dealership that's a welcome addition. Buying a Harley there was fun.” 5 star review from Richter great job guys!
I worked with Kyle on the purchase of a new 2019 sportster. My whole experience could have not have been easier! I had so many questions for Kyle and we were working on so many different deals for at-least over a month. I know I would have got tired with all my questions but Kyle did not at all , he remained professional the whole time and was super fast with answering all my questions . Kyle understood my needs and helped me to find the right size , style and price .Everyone that I spoke with was so knowledgeable and patient. What a great experience. I highly recommend Duke city Harley and will definitely tell My friends and family about the great experience that I had . Thank you guys so much